Customer Service Administrator
About the job
Our client is a leading Broadband provider, this exiting role offers the opportunity to work on the Residential side of the Business and represent several major brands. With over c60,000 customers, providing excellent customer service is at the heart of what they do.
What are we looking for?
As our Customer Service Administrator, you will play a key role in the day-to-day running of our busy Customer Service department. This is a fast-paced and exciting role, which would be the perfect fit for an individual looking to build a career within administration and Customer Service.
What will you be doing?
·To support the Customer Services and Customer Experience/Promotions Team and Residential Sales in the administration of customer requests
·To be responsible for managing the email inbox/unassigned queue and allocating the unassigned work out to the relevant teams
·To be responsible for supporting the team with routine tasks and ADHOC tasks to support the administrative function
·Being compliant with company work instructions, relating to internal CRMs, information security and customer complaints
·Creating Management information packs for Sales and Retention Team
·Managing overtime, commissions, and lead table reports
·Allocating leads throughout the Sales Team
·Work collaboratively with the Customer Care Team – being a strong team player who has a proactive approach to their workload.
What benefits will you receive?
In addition to a competitive starting salary of between £20-25,000 you will also receive the following benefits:
·50% off our Broadband & Utility packages, completely free after two years
·33 days holiday allowance including bank holidays
·5 additional days leave granted based upon length of service
·Paid Overtime Available
·Buy & Sell holiday allowance scheme
·Death in service benefit
·Complimentary fresh fruit, tea, and coffee.
·Eye care vouchers
·£1,000 Refer A Friend Scheme
·Paid Charity leave
·£250 Bright Ideas Scheme
·Kudos Employee Recognition Scheme – Including Days Out
If you are experienced in a Customer Services and Customer Experience/Promotions Team role with an excellent knowledge of Excel please send your CV today!
The ideal candidate for this role, will be enthusiastic, customer focussed, have exceptional attention to detail with great knowledge on Microsoft and be able to work within a busy fast paced environment.
What do we need from you?
·To have a positive can-do attitude
·Confident and enthusiastic
·The ability to manage their own workload
·To be a team player at all times
·To have the customer at the centre of everything they do
·Exceptional attention to detail
·To have a proactive attitude
·An effective problem solver
·Telecoms knowledge (not essential)
·Microsoft Knowledge - Expertise with Excel
·Full training provided on company package.
From £20,000 to £25,000 per annum, fantastic benefits package
Financial Careers Ltd is recognised as one of the Financial Services industry’s fastest-growing recruitment agencies. With nationwide coverage, we have the capacity to build meaningful, long-lasting relationships with our clients and candidates. We are dedicated to providing you with sound career advice, finding solutions and solving recruitment problems.
We specialise in recruiting for the Financial Services industry and cover a wide range of roles and skillsets. Including, but not limited, to Financial, Mortgage Advisers, Paraplanners, Administration, Sales, Executive Support, Marketing, Operations, Compliance, Pensions, Employee Benefits, Business Development, IT, Digital, Project Management, and Business Transformation.
We cover permanent, contract and interim positions. Whether you are a client or a candidate, we pride ourselves on being honest, realistic and straightforward to deal with.
All of our consultants have many years of recruitment experience and excellent knowledge of the UK Financial Services industry.